Terms of Business
Terms of Business Edwin A Davies & Co. Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 460745.
Our permitted business is advising, arranging, dealing as agent and assisting in the administration and performance of general insurance contracts.
You may check this on the FCA’s register by visiting the FCA website, https://register.fca.org.ukor by contacting the FCA on 0800 1116768.
Our service
In arranging insurance for our customers, we act as an Independent Intermediary. Our role is to advise you and make a suitable recommendation after we assessed your needs. In situations where we are able to arrange insurance for you but do not offer advice, we shall confirm the position to you in writing. We will not in any circumstances act as an insurer nor guarantee or warrant the solvency of any insurer.
Please note that our Uninsured Loss Recovery Scheme is an insurance product and is covered by Financial Conduct Authority (FCA) Regulations. We will give you full details of any such arrangements before you make any commitment on any product we offer you.
Personal insurances
We select motor insurance products from a range of insurers. We select household products from a range of insurers. We only select travel insurance products from a limited number of insurers. You may ask us for a list of insurers we deal with for these products.
Commercial insurances
We select commercial insurance products from a range of insurers but, for certain products, we may only deal with a single insurer or select from a limited number of insurers.
Payment of our service
We normally receive commission from the insurers or product providers and make charges for handling your insurances as follows:
- Mid term adjustments £15.00;
- Replacement/Duplicate Certificates £10.00;
- Setting up credit arrangements 5.00% of premium (Minimum £5.00);
- Payment by credit card 2.00%;
- Arrangement/Renewal Charge (optional) £5.00; and
- Cancellation £15.00
All credits will be refunded net of commission. You will receive a quotation which will tell you the total price to be paid, showing any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded.
Disclosure
It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Failure to disclose information pertaining to your insurance, or any inaccuracies in information given, could result in your insurance policy being invalid or cover not operating fully.
It is important that you ensure all statements you make on proposal forms, claim forms and other documents, are full and accurate. If a form is completed on your behalf, you should check that the answers shown to any questions are true and accurate before signing the document.
You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain a Certificate of Motor Insurance.
Please note that under the Rehabilitation at Offenders Act 1974 you are not required to disclose convictions regarded as Spent.
You are advised to keep copies of any correspondence you send to us or direct to your insurer.
If you are in any doubt about whether information is material, you should disclose it.
Conflict of interest
Occasions may arise where we or one of our associated companies, clients or product providers will have a potential conflict of interest with business being transacted for you. If this happens and we become aware that a potential conflict exists, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.
Confidentiality and data protection
All personal and sensitive information about our customers is treated as Private and Confidential
We will only use and disclose the information we have about customers in the normal course of arranging and administering their insurances, and will not disclose any information to any other parties without their written consent. Unless we are notified of any changes, we shall assume the personal and sensitive data we hold about our customers is correct, and shall use it to provide quotations when policies fall due for renewal.
We may pass information about you to credit reference agencies for the purposes of arranging payments by instalments, and may also pass to them details of your payment record with us. Under the Data Protection Act 1998, individuals have a right to see personal information about them that we hold in our records. A charge of 15 pence per copy may be made for this service. If you wish to exercise this right, or have any other related queries, you should write to us at the above address.
Motor and home insurance anti-fraud registers
Insurers share information with each other via the claims and Underwriting Exchange Register, and the Motor Insurance Anti-Fraud and Theft Register, to aid the prevention of fraudulent claims.
In the event of a claim, the information you supply on the claim form, together with any other information relating to the claim, will be put on the Registers.
Motor Insurer Information Centre (MIte)
Insurers are legally required to provide details of motor insurance policies to the MIIC. The information describing your insurance cover will be added to the Motor Insurance Database (MID), to which the police and other government agencies have access. This helps the pursuance of claims following accidents and aids detection of those who are in contravention of the law by not taking out insurance.
Use for marketing purposes
We may use information held about you, to provide you with information about other products and services which we offer, and which we feel may be appropriate to you, by email, telephone, post or other means.
You may exercise your right to give notice to stop data being processed for marketing purposes by contacting us at any time. Please contact us on the telephone number below or write to us at the address below.
Complaints
We aim to provide you with a high level of customer service at all times, but if you are not satisfied, please advise Mr. lain Patterson, ACII either in writing at Edwin A Davies & Co. Limited 24 Hightown Road, Newtownabbey, Co. Antrim BT3G 7DB or by Telephone on 02890 342999.
If you are still not satisfied, you may refer the matter to the Financial Ombudsman Service (except in the case of commercial customers with a group annual turnover of £1M or more)
We are covered by the Financial Service Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance, size of business (if a commercial customer) and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS.
Cancellation of Insurances
You should make any request for the cancellation of a policy in writing and any relevant certificate of insurance should be returned to us or to the insurer concerned. In the event of cancellation, charges for our services will apply in accordance with the Tariff of Fees above. The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation.
Premiums and financial aspects
In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our Licence Number is 485973.
We normally accept payment by cash, guaranteed cheque or the following credit/debit cards Visa, MasterCard, Visa Debit, and Switch.
You may be able to spread your payments through insurers’ instalment schemes, a credit scheme with a third party finance provider, or a facility we have arranged ourselves.
We will give you full information about your payment options when we discuss your insurance in detail. We may keep certain documents, such as your insurance policy documents or Certificate, while we are waiting for full payment of premiums. In these circumstances, we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.
Client money segregation (Non-statutory trust)
Premiums that we collect from you will be segregated into and held in a Client Money Bank Account. The client money will be held by us as trustee on your behalf. The Client Money Bank Account is set up as a trust governed by FCA rules. We may agree to extend credit to other customers using client money from the Client Money Bank Account. We will have in place, and maintain, systems and controls adequate to ensure that we are able to monitor and manage client money transactions and any credit risk arising from the operation of the trust arrangement.
We will advise you, if will earn more than £20.00 in interest on any monies we are holding on your behalf.
If we become insolvent, the terms of the trust dictate that customers will have a prior claim on the client money in the Account according to their respective interests in the client money. The costs relating to the distribution of client money may have to be borne by the trust.
Return premiums
Return premiums usually arise if an insurance risk is reduced or a policy cancelled. On a return premium, we repay commission on the amount to your insurer and this will be deducted from the final amount due to you.
In view of the costs involved, we will not issue any return premium that is less than (£20) (after deducting reclaimed commission) An amount less than (£20) will be held to your credit and can be utilised against any future insurance policy with us.
If a policy is cancelled, we will refund any return premium due (after deduction of the commission and our charge)
Quotations
All quotations are subject to change in respect of the amount of premium indicated, and/or the terms and conditions that are applied.
Policy terms, conditions and warranties
You should read through all policy terms, conditions and warranties shown on your policy documentation. Please ensure you understand them and are able to follow their requirements exactly. If not, please advise us immediately, as a breach of any terms, conditions or warranties may enable your insurer to terminate your policy from the date of that breach, and/or repudiate a claim under your policy.
Governing law
This Agreement shall be governed by the laws of Northern Ireland. Please refer to your policy booklet to check which law applies to your policy.
Other taxes or costs
Other taxes or costs, or both, may exist in relation to the products and services offered by us which are not paid through, nor imposed, by us. Authorised and Regulated by the Financial Conduct Authority
